Can I keep my business number?

Yes. Forward your current line to your agent after hours, when you are busy, or all day. Or we can provision a new local number.

What happens when the agent does not know an answer?

It does not guess. It takes a detailed message and sends it to you by text and email right away.

Who owns my call data?

Your customers are your customers. We don't sell leads, we don't run a marketplace, and nothing your callers say gets used to compete with you.

Privacy Policy

Last updated: November 11, 2026

1. Information We Collect

We collect information you give us directly, such as your name, phone number, email address, business name, and any notes you submit through our contact form. When someone calls or texts a number answered by Always On Agent, we also collect the phone number they are calling or texting from, the content of the conversation, the date and time, and the call duration.

2. Calls and AI Processing

Calls to Always On Agent numbers are answered by an AI voice agent. Calls may be recorded and transcribed so the agent can take messages, set appointments, send payment links, forward calls, and produce a call summary for the business that owns the number. Audio and transcripts are processed by our telephone and AI service providers.

3. SMS Consent and Messaging Practices

By giving us your phone number and agreeing to receive messages, you consent to receive SMS text messages related to the service, such as confirmations and follow-ups. Message and data rates may apply. SMS messages are sent through Twilio, Inc. Text messaging requires carrier registration approval before it can be enabled for a number.

Opt-Out Handling: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. Your opt-out request will be honored promptly and recorded.

4. How We Use Your Information

We use the information we collect to operate the Always On Agent service: answering calls and texts on behalf of a business, taking messages, scheduling appointments, sending payment links, forwarding calls, emailing call summaries to the business owner, responding to inquiries, and improving and securing the service. We do not sell your personal information.

5. Service Providers

We share information only with service providers that help us run the service, including telephone and messaging providers such as Twilio, AI processing providers such as OpenAI, email delivery providers, and hosting providers. These providers may process information only to perform services for us, or as required by law.

6. Data Retention

Call records, transcripts, and message logs are retained for as long as needed to provide the service and keep a record of customer interactions for the business that owns the number. You may ask us to delete your information by contacting us, and we will honor the request unless we are required to keep it by law.

7. Contact Us

If you have questions about this Privacy Policy or want to request deletion of your information, please contact us through the contact form on this website.