Can I keep my business number?

Yes. Forward your current line to your agent after hours, when you are busy, or all day. Or we can provision a new local number.

What happens when the agent does not know an answer?

It does not guess. It takes a detailed message and sends it to you by text and email right away.

Who owns my call data?

Your customers are your customers. We don't sell leads, we don't run a marketplace, and nothing your callers say gets used to compete with you.

Terms of Service

Last updated: November 11, 2026

1. Acceptance of Terms

By accessing or using the Always On Agent service, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the service.

2. The Service

Always On Agent provides a custom-built AI agent on a real phone number that can answer calls and texts around the clock, take messages, set appointments, send payment links, and forward calls. The scope, pricing, and billing terms for your agent are set out in your order or agreement with us.

3. Your Responsibilities

You agree to use the service only for lawful business purposes. You are responsible for the accuracy of the business information, instructions, and scripts you give us, and for the content of anything you ask the agent to say or send.

You are responsible for complying with the laws that apply to your business and to your calls and messages, including call recording and consent laws, telemarketing rules, and text messaging rules.

4. AI Limitations

The agent is an AI system. It may occasionally mishear, misunderstand, or give an incorrect response, and it does not provide legal, medical, or financial advice. The service is not a substitute for emergency services and must not be relied on for emergencies. You should review messages, appointments, and summaries it produces.

5. Messaging

SMS messages are sent through third-party carriers and require carrier registration approval. Message and data rates may apply. Recipients can reply STOP at any time to opt out.

6. Availability and Third-Party Services

The service is provided on an as-available basis. Calls and messages depend on third-party telephone carriers and AI providers, and we do not guarantee uninterrupted or error-free operation or delivery.

7. Limitation of Liability

To the fullest extent permitted by law, Always On Agent is not liable for indirect, incidental, or consequential damages, including lost business or missed opportunities, arising from your use of the service. Our total liability for any claim is limited to the amount you paid for the service in the three months before the claim arose.

8. Governing Law

These terms are governed by the laws of the State of Tennessee. Any dispute will be resolved in the state or federal courts located in Davidson County, Tennessee.

9. Changes and Contact

We may update these terms from time to time, and the date at the top shows the latest version. Questions about these terms can be sent through the contact form on this website.